21Bit Casino Terms and Conditions

Welcome to 21Bit Casino. These Terms and Conditions govern your use of our website, 21bit.com, and all services offered through our platform. By creating an account with us, you confirm that you have read, understood and agreed to the terms set out below. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Company Information

Our casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Potrero Cerrado, Oreamuno, Cartago Province, 30703, Costa Rica. Payment processing related to Paysafe transactions is handled by our payment agent, Tronabriz Limited. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence No. 0000002, which remains active. 21Bit Casino was established in 2022 and has since grown into a platform offering more than 3,000 games to players across multiple markets.

Eligibility and Account Registration

To register with 21Bit, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. When you complete 21Bit register, you agree to provide accurate, current and complete information. Each player is permitted one account only; duplicate accounts may be closed and any associated funds forfeited. We reserve the right to request additional verification at any stage, including before your first 21Bit casino login or subsequent sessions.

Our casino targets players in Australia, New Zealand, Canada, Germany, Finland, Norway and other parts of Europe. We do not accept players from a number of restricted jurisdictions, including the United States, United Kingdom, Belgium, the Netherlands, and several others listed in our policies. Australia and Germany are not restricted. Players in Sweden are excluded from bonuses, promotions, VIP participation and loyalty point exchange, and certain game providers apply their own additional territorial restrictions.

Account Security and Responsibilities

You are responsible for maintaining the confidentiality of your login credentials. We strongly encourage you to use a secure password and to avoid sharing your account details with anyone. If you suspect unauthorised use of your account, you must notify us immediately through live chat or email. We at 21Bit take account security seriously and may suspend access to an account where suspicious activity is detected while we investigate.

Using a VPN or similar tool to bypass our geographic restrictions is strictly prohibited. We reserve the right to confiscate winnings obtained through VPN use or other attempts to circumvent our eligibility rules.

Deposits and Withdrawals

We accept deposits via credit card, MiFinity, bank transfer and a range of cryptocurrencies including Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Ethereum, Tether, Tron, BNB and XRP. The minimum deposit is EUR 20 or its currency equivalent, with specific minimums applying to individual payment methods. All crypto deposits are processed free of charge.

Fiat and crypto accounts operate separately; once you choose a currency for your account, we do not perform currency conversion, and crypto balances remain in the deposited cryptocurrency. Minimum withdrawal amounts vary by currency, starting at EUR 20 or its equivalent. Withdrawal limits apply per day, per rolling seven days and per month, with specific figures outlined in our payment policy. Winnings from your first three deposits are capped at EUR 5,000 in total, excluding progressive jackpot wins.

• We do not charge a casino withdrawal fee, though bank transfer intermediary fees of up to EUR 16 may apply.
• A processing fee applies where wagering requirements have not been met.
• A dormancy fee of EUR 25 per month applies after 12 consecutive months of account inactivity.

Verification Requirements

Before processing your first withdrawal request, we may require you to complete identity verification. This typically includes a government-issued photo ID, proof of address, and proof of your payment method. Video verification may be requested where submitted documents are not in Latin script, and we may also request a phone call to confirm your identity. Withdrawal requests are processed within 72 hours of approval, though timing may vary depending on the payment method chosen and your verification status. Failure to complete verification within two weeks of our request may result in your account being locked or terminated.

Bonuses and Promotions

At 21Bit, we offer a welcome package spread across your first three deposits, along with a range of ongoing promotions. Players searching for 21bit casino no deposit bonus codes or 21bit bonus code offers should check our promotions page regularly, as offers and their terms may change. Each bonus carries its own wagering requirements, minimum deposit, maximum bet limits and validity period, all of which are displayed at the time the bonus is offered.

Our VIP Program rewards loyal players with weekly cashback based on account tier, and our loyalty scheme allows 21Bit-coins to be earned through real-money slot wagering. Bonus-funded play does not count toward loyalty points. We reserve the right to amend, withdraw or cancel any promotion at our discretion, subject to honouring commitments already made to qualifying players. Skrill and Neteller deposits do not qualify for welcome bonuses, and bonus terms may differ for players who register through a partner site.

Games and Fairness

We work with more than 100 game providers, including NetEnt, Pragmatic Play, Play'n GO, Evolution, Hacksaw Gaming and many others, to bring our players a library of slots, table games, live casino titles, crash games and progressive jackpots. All games available through 21Bit casino games are provided by licensed studios and tested for fairness by independent auditors where applicable. We do not guarantee any particular outcome, and all results are determined by certified random number generators or live dealer outcomes.

Responsible Gambling

We are committed to promoting safer gambling practices. Tools such as deposit limits, self-exclusion and account closure are available to players who wish to manage their play. If you feel your gambling is becoming a concern, we encourage you to reach out to our support team or to a relevant support organisation in your jurisdiction.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. To the extent permitted by law, we shall not be liable for indirect, incidental or consequential losses arising from your use of our services, including technical faults, delays or third-party payment provider issues.

Dispute Resolution

If you have a complaint, we ask that you first contact our customer support team via live chat, email or our contact form, available 24/7. Should a dispute remain unresolved, you may escalate the matter to EGIS, our independent dispute resolution body.

Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. Continued use of 21Bit casino online following any amendment constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

Contact Us

If you have questions about these terms or need assistance with your account, our support team is available around the clock through live chat, email, and our dedicated contact form, as well as via Discord, Telegram, Instagram, Facebook, WhatsApp and YouTube.