21Bit Privacy Policy

At 21Bit Casino, we are committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store and protect your information when you register, log in, deposit, play or withdraw funds at 21Bit. By creating an account and using our services, you consent to the practices described in this document. If you have questions about 21Bit casino login, account data, or how we handle your information, please contact our support team.

Information We Collect

We collect several categories of information to provide, secure and improve our services. This information is gathered when you complete 21Bit register forms, make deposits, request withdrawals, or participate in our loyalty program and promotions.

• We collect identification details such as your full legal name, date of birth, residential address, email address and phone number.
• We gather government-issued photo identification, proof of address and proof of payment method during our Know Your Customer (KYC) verification process.
• We record your transaction history, including deposits, withdrawals, bonus activity and wagering patterns across games.
• We track technical data such as IP address, device type, browser information and login timestamps for security purposes.
• We may collect video verification footage where submitted documents are not in Latin script, as part of enhanced due diligence.

How We Use Your Data

We use the personal data we collect for legitimate business and legal purposes connected with operating 21Bit Casino. Our use of your data allows us to run a secure, compliant and personalised gaming environment.

• We use your data to verify your identity before processing your first withdrawal, in accordance with our licensing obligations.
• We process your information to manage deposits, withdrawals, bonus eligibility and loyalty rewards such as 21Bit-coins.
• We analyse your activity to detect fraud, prevent money laundering and comply with regulatory requirements under our Tobique Gaming Commission licence.
• We may use your contact details to send promotional offers, unless you have opted out of marketing communications.
• We use technical and behavioural data to improve the performance, security and usability of our website and app.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide you with access to 21Bit casino games and account services. We also process data to comply with legal obligations, including anti-money laundering regulations and licensing requirements. Where applicable, we rely on your consent for marketing communications, and you may withdraw this consent at any time. Additionally, we process certain data based on our legitimate interests in preventing fraud and maintaining a secure platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary for operating our services.

• We share data with our payment processing partners, including our designated payment agent, to facilitate deposits and withdrawals.
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We may share data with independent dispute resolution bodies, such as EGIS, if a complaint is escalated.
• We work with identity verification providers to confirm your age and identity as part of our KYC process.
• We may disclose information to law enforcement agencies where required by applicable law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting and dispute-resolution requirements. If your account becomes dormant, we apply our dormancy terms, and we retain records in line with our licensing obligations even after account closure. We securely delete or anonymise data once it is no longer required, unless a longer retention period is mandated by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience at 21Bit, remember your preferences, and analyse site traffic. You can manage your cookie settings through your browser, though disabling certain cookies may affect the functionality of our casino platform, including features related to 21Bit casino login and session management. For further details, please refer to our separate Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our security measures include encryption, secure servers and restricted access controls. While we take data protection seriously, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests in a timely manner.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us through live chat, email, or our contact support form, available 24/7. We may request additional verification before processing your request to ensure we are communicating with the account holder.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals located in jurisdictions where our services are restricted. If you access 21Bit Casino from a restricted territory, including through the use of a VPN, we reserve the right to suspend your account, confiscate winnings, and limit further processing of your data in accordance with our terms.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account.

International Data Transfers

As an international operator, we may transfer your personal data to countries outside your country of residence, including to our service providers and payment partners. Where such transfers occur, we take steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of 21Bit casino online services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us via live chat, email or our contact support form. Our support team is available 24/7 to assist you with privacy-related enquiries, account verification, or any concerns about your data at 21Bit.